Privacy policy

Privacy Policy - Last Updated 18th March 2026

Overview

This Privacy Policy explains how Lone Wolf Crystals collects, uses and protects your personal information when you visit our website or make a purchase from our online store.

We are committed to protecting your privacy and handling your personal data responsibly in accordance with UK GDPR and the Data Protection Act 2018.

Information We Collect

When you visit or interact with our website, we may collect certain information, including:

Personal information you provide directly

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment details (processed securely via our payment providers)

Automatically collected information

  • IP address
  • Browser type and device information
  • Pages viewed and interactions with the site
  • Referral sources

This information helps us operate the website and improve your shopping experience.

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver purchased products
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Prevent fraudulent transactions
  • Comply with legal obligations

If you choose to join our mailing list, we may also send occasional emails about new products, updates or news.

You may unsubscribe from marketing emails at any time.

Payment Information

All payments are processed through secure third-party payment providers such as Shopify Payments, PayPal or other payment gateways.

We do not store full payment card details on our servers.

Sharing Your Information

We only share your information with trusted third parties where necessary to operate our business, including:

  • Payment processors
  • Shipping and delivery companies
  • Website and e-commerce providers (such as Shopify)

These providers only receive the information necessary to perform their services.

We will never sell or rent your personal information.

Cookies

Our website uses cookies to improve functionality and enhance your browsing experience.

Cookies may be used to:

  • Remember items in your shopping cart
  • Understand how visitors use the website
  • Improve website performance

You can control cookies through your browser settings.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data where appropriate
  • Withdraw consent to marketing communications

To exercise any of these rights, please contact us.

Data Retention

We retain order information for our records unless and until you request its deletion, where permitted by law.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

hello@lonewolfcrystals.co.uk