Terms of service
Terms of Service
Overview
This website is operated by Lone Wolf Crystals. Throughout the site, the terms “we”, “us”, and “our” refer to Lone Wolf Crystals.
By accessing our website or purchasing products from our online store, you agree to be bound by the following Terms of Service, together with any additional policies referenced within them, including our Returns & Refunds Policy and Privacy Policy.
These terms apply to all visitors, users and customers of the website.
If you do not agree to these Terms of Service, you should not access or use the website.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you online.
1. Use of the Website
By using this website, you confirm that:
- You are at least 18 years of age, or are using the site with the supervision of a parent or legal guardian.
- You will not use the website or its products for any unlawful purpose.
- You will not attempt to interfere with the security, functionality or operation of the website.
Any misuse of the website may result in restricted access or termination of your ability to use our services.
2. General Conditions
We reserve the right to refuse service or cancel orders at our discretion.
You agree not to reproduce, copy, sell or exploit any part of this website, its content, or its products without our written permission.
While we take care to protect customer data, information transmitted online may pass across various networks. Payment information is encrypted during transfer through secure payment systems.
3. Accuracy of Website Information
We aim to ensure that all information on this website is accurate and up to date. However, we cannot guarantee that all content will always be complete, current or free from errors.
Information provided on the website is for general guidance and may be updated or amended without notice.
We reserve the right to correct errors, inaccuracies or omissions at any time.
4. Products and Availability
Certain products are available exclusively through our online store and may be offered in limited quantities.
As many crystals are natural materials, each item is unique in appearance, colour and formation. While we make every effort to photograph products accurately, variations may occur.
We reserve the right to:
- Limit the quantities of any product available for purchase
- Discontinue products without notice
- Refuse sales to certain individuals or regions where appropriate
All product descriptions and pricing may be updated at any time without prior notice.
5. Pricing
Prices displayed on our website are subject to change without notice.
If an error occurs in pricing or product information, we reserve the right to cancel or amend orders placed under incorrect pricing.
Where possible, we will contact you before cancelling an order.
6. Orders and Billing Information
When placing an order, you agree to provide accurate and complete purchase information.
This includes:
- Correct billing details
- A valid delivery address
- Current contact information
We reserve the right to cancel or refuse orders where we believe incorrect, fraudulent or misleading information has been provided.
Orders may also be limited or cancelled if they appear to be placed for resale or distribution purposes.
7. Third-Party Services and Links
This website may contain links to third-party websites or services.
These links are provided for convenience only. We are not responsible for the content, policies or practices of external websites.
Any transactions carried out through third-party websites are undertaken at your own risk.
8. User Comments and Submissions
If you submit comments, feedback, suggestions or other materials to us, you grant us the right to use, edit, publish or distribute that content without restriction.
You agree that any submissions you provide will not:
- Violate intellectual property rights
- Contain unlawful, abusive or offensive material
- Include malicious software or harmful code
We reserve the right to remove or edit user content where necessary.
9. Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.
10. Errors and Omissions
Occasionally, information on our website may contain typographical errors or inaccuracies related to product descriptions, pricing or availability.
We reserve the right to correct such errors and to update information or cancel orders where necessary.
11. Prohibited Uses
You may not use the website:
- For unlawful or fraudulent activity
- To violate intellectual property rights
- To upload malicious code or viruses
- To collect personal information from other users
- To interfere with the website’s security or operation
We reserve the right to terminate access to the website if these terms are breached.
12. Limitation of Liability
We do not guarantee that the website will always be uninterrupted, secure or error-free.
To the fullest extent permitted by law, Lone Wolf Crystals will not be liable for any indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms limits your statutory consumer rights under UK law.
13. Crystal Disclaimer
Crystals and minerals have been used throughout many cultures for spiritual, symbolic and personal wellbeing practices.
The information provided on this website regarding the metaphysical or energetic properties of crystals is offered as a reflection of historical traditions, cultural beliefs and spiritual perspectives.
These descriptions are intended for personal reflection and interest only.
Crystals and related products sold by Lone Wolf Crystals are not intended to diagnose, treat, cure or prevent any medical condition.
They should not be considered a substitute for professional medical advice, diagnosis or treatment.
If you have any concerns regarding your health or wellbeing, please consult a qualified healthcare professional.
By purchasing or using products from this website, you acknowledge that crystals are used as complementary tools for personal exploration and wellbeing, and that individual experiences may vary.
14. Intellectual Property
All content on this website, including text, images, graphics, branding and product descriptions, is the property of Lone Wolf Crystals unless otherwise stated.
You may not reproduce or distribute this content without prior written permission.
15. Termination
These Terms remain in effect unless terminated by either party.
We may suspend or terminate your access to the website if we believe these Terms have been breached.
16. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes relating to the use of this website or purchases made through it will fall under the jurisdiction of the courts of England and Wales.
17. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will take effect once published on this page. Continued use of the website after changes have been posted indicates acceptance of the updated terms.
18. Contact Information
If you have any questions about these Terms of Service, please contact us at:
hello@lonewolfcrystals.co.uk